Customer Experience Management

Propel Network has the capabilities to provide Mobile Customer Care solution that will give operators an insight of the real-time network performance and analyzing the impact of infrastructure changes in the Network. This will give both operators and subscribers a new window into mobile network performance. Our partner’s solution has many advantages and the key points are described below:
- Monitoring subscriber experience and crowd-sourcing network performance surveys
- Monitoring network performance, as measured by subscribers.
- Real-time diagnosis of network performance and subscriber experience.
- Analysing the impact of infrastructure changes upon the performance of your network.

 

Please contact us at enquiry@pronetwork.com.my for more information.